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Frequently Asked Questions
About Ordering Invitations & Holiday Cards
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How to Order
Order online or for personal
assistance with placing your order, please contact us.
Please note: "Simple But Elegant"
invitations by Nuart are available,
however, only selected items from this album can currently be ordered online.
If you do not find the invitation you are looking for in
our online catalog, please contact us to
place your order directly with one of our customer service representatives.
818-273-4178 or
email customer service
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Printing
Methods
Most of our personalized paper products are
printed using thermography, which is a process which provides
a beautiful raised lettering effect. Envelope flaps and
holiday cards are flat printed. Foil stamping is an option for
some holiday cards and many accessory items.
Total Production Time / Shipping
Most wedding invitations,
stationery, anniversary products, baby products,
greeting cards and special occasion invitations will
ship in approximately 7-10 business days. Proofs
and hand processed orders
add an additional 4-5 business days to production time.
Production time may be longer during busy wedding and holiday
seasons, so please order early in case of seasonal or
stock
delays.
Please remember that shipping time is in addition to
production time.
Depending on where you are located, this will mean an additional 2-7 business days for
your order to arrive once it has shipped. Faster shipping service is available upon request. Most
delivery services cannot deliver to a P.O. Box address. Please provide a street
mailing address when placing your order. Expedited shipping is available.
Guarantee
What is our Guarantee
Policy?
We guarantee
your order will be printed exactly as you order it, and as quickly as possible.
It is our goal to provide the finest quality products, quick turn-around,
personal service, expert advice, and accurate attention to every detail of
your order. If you have a special request or need to clarify how to print
your order, please contact us. Orders placed online without additional
instructions will be typeset and printed according to best etiquette at our discretion.
From time to time, delays and errors may occur that are out
of our control. Even in such circumstances, we will work diligently to stay on
top of the situation and correct it so you can receive your order in perfect
condition and as quickly as possible. If an item is temporarily out of stock,
we will contact you with the availability date. In the event of a
manufacturing or printing error, we will correct the problem by reprinting and
reshipping free of charge.
Payment
We accept Visa and Mastercard. Payment is due at the
time your order is placed. California state sales tax will
be added to the final invoice for all orders purchased and
shipped within California.
Security/Payment Processing
We use "VeriSign", the industry standard to
provide protection for your credit card information. When
you place your order, you will be directed to a secure site. Your
credit card number will be encrypted for safe transmission.
We DO NOT store your credit card number after your order has
been completed. You will need to re-enter your credit card
every time you make a purchase. Your privacy is respected.
Proofs
We offer a free
online preview system for most of our products and hardcopy
proofs are available for $7.50 each for all of our product
lines.
A hardcopy proof is
a black and white faxed or e-mailed copy of the text you submitted in the
lettering style of your choice set out the way it will be on
your stationery items. A proof IS NOT an actual invitation
printed in color. Proofs add 3-4 business days on all orders.
Please include your name,
shipping address, and item number in your email request. Your sample will be
sent via first class mail, so please allow time to receive your order. Rush
samples are available for the cost of expedited air shipping.
Changes and
Cancellations
Due to
the speed at which orders are processed, changes are not
always possible. Please contact us as soon as possible if you
need to change or cancel your order. We encourage you to look
over your order very carefully before sending it to avoid
errors and the cost of having it reprinted. If an order must
be changed or cancelled, we will do everything possible to
accommodate the request. Service charges may apply. Please use
your Order Confirmation Number provided at checkout when
referencing your order.
Returns
We do our best
to make sure each item is shipped exactly as it is
ordered. Please contact us as soon as possible if you
have a concern with your order. We will work with you to
ensure you are happy with your order and our service.
Even in situations where the customer has made an error
in submitting their order, we are still happy to help by
reprinting the order at cost.
Ordering More
The price
for an additional 25 is always a better value than a new order
for 25. When you place your order, consider ordering an extra 25 in case of mistakes or
last minute additions. If you discover that you need more
invitations after your order has been printed you will be charged the
new order price.
If you weren't able to find the answer to your
question, please contact us at 818-273-4178
and one of our friendly customer service representatives
will be glad to help.
Phone: 818-273-4178
admin@invitations.la
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